QMS Operation
Learning Program Details
Price: $1,000.00 AUD
CODE: QMS-8
Overview: This course will involve the student getting to understand "Operation" of an Organisation in line with ISO 9001:2015. The participant is assisted with the aid of a accredited facilitator to ensure they as well as the organisation identifies all requirements along with supporting documentation as outlined within ISO 9001:2015 and ISO 9004:2018 standards.
Standards Referenced: ISO 9001:2015 and ISO 9004:2018
Resources: i2i Standards Library and ACI Academy Resources
Length of program: No set time limit
Approval numbers: QMS-8
Prerequisites: None
Facilitator: All ACI Global Facilitators are Certified Business Professionals specializing in the specific scope being facilitated and have been assessed as competent in International Facilitation (ISO-FL), Attitude and Cultural Diversity (ACI-ACD) and have undertaken the Hogan Leadership Profile.
Special Needs: - If you have any special needs or requirements that your Facilitator needs to be aware of please Contact Us to discuss this in confidence.
Refund Policy: - No refund upon completion of registration and enrollment process.
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Course Content
ISO Personal Certification Outcomes
8.0 Operation - Note ACI Global's ISO Certified CBMS Online Manual used for training content.
- 8.1: Operational planning and control.
- 8.2: Requirements for products and services;
- 8.2.1: Customer communications;
- 8.2.2: Determining the requirements for products and services;
- 8.2.3: Review of the requirements for products and services;
- 8.2.4: Changes to requirements for products and services.
- 8.3: Design and development of products and services;
- 8.3.1: General;
- 8.3.2: Design and development planning;
- 8.3.3: Design and development inputs;
- 8.3.4: Design and development controls;
- 8.3.5: Design and development outputs; and,
- 8.3.6: Design and development changes.
- 8.4: Control of externally provided processes, products and services;
- 8.4.1: General;
- 8.4.2: Type and exrtent of control; and,
- 8.4.3: Information for external providers.
- 8.5: Production and service provision;
- 8.5.1: Control of production and service provision;
- 8.5.2: Identification and traceability;
- 8.5.3: Property belonging to customers or external providers;
- 8.5.4: Preservation;
- 8.5.5: Post delivery activities; and
- 8.5.6: Control of changes.
- 8.6: Release of products and services; and,
- 8.7: Control of nonconforming outputs.
ISO Personal Certification Achievements
Capability Verified by a Witnessed Activity
Demonstrate the Verification of Capability by a "Witnessed Activity" (T&C 3.27) in undertaking a Document Review audit validating the following.
- Conformance to ISO 19011 Clause 7 applicability Competency, Awareness and Training;
- Conformance to ISO 10015:2019 Quality management - Guidelines for competence management and people development;
- Demonstrate audit planning;
- Demonstrate the Possession of the necessary Industry Codes:
- Demonstrate the ability to perform a Documentation Review on an Organisation ISO 9001:2015 Requirement "Operation".
Insurances - Public Liability and Professional Indemnity Insurance Requirements for Professionals
It is a requirement for all Professionals undertaking audits or Professional Services on behalf of third parties that you are covered for both Public Liability and Professional Indemnity Insurance.
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2026-07-12