ACI Global Total Quality Management (TQM) Model - Educational Organisations

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Total Quality Management (TQM) Educational Model

1. Values and Culture
     
2. Mission Statement
     
3. Vision Statement
     
4. Context of the organisation
     
   • 4.1: Understanding the organisations External and Internal Issues
   • 4.2: Understanding the needs and expectations of interested parties
   • 4.2.3 to 4.2.3.9: Application of the Principles for Value creation and protection of its security and resilience
   • 4.3: Scope of Business Activities
   • 4.4: Management System and their Processes
   • 4.5: (CMS) Compliance obligations
   • 4.6: Creation of value
   • 4.7: (CMS) Compliance risk assessment
     
5. Leadership and worker participation
     
   • 5.1: Leadership and commitment including Compliance governance
   • 5.2: Policies
   • 5.3: Organisational Roles, Responsibilities, Authorities and Compliance function
   • 5.4: Consultation and Participation of personnel or workers
     
6. Planning
     
   • 6.1: Actions to address risks and opportunities
   • 6.2: Educational organisation objectives and planning to achieve them
   • 6.3: Planning of changes
     
7. Support
     
   • 7.1: Resources
   • 7.2: Competence capability and maturity
   • 7.3: Planning of changes
   • 7.4: Communication
   • 7.5: Documented information
     
8. Operation
     
   • 8.1: Operational planning and control
   • 8.2: Emergency preparedness and response
   • 8.2: Establishing controls and procedures, Requirements for products and services
   • 8.3: (QMS) Design and Development
   • 8.3: (CMS) Raising Concerns
   • 8.3: (ISMS) Risk treatment plans
   • 8.4: Investigation Process, Control of externally provided processes, products, and services
   • 8.5: Delivery of products and services
   • 8.6: Release of products and services
   • 8.7: Control of the educational nonconforming outputs
     
9. Performance evaluation
     
   • 9.1: Monitoring, measurement, analysis, and evaluation
   • 9.2: Internal Audit
   • 9.3: Management Review
       
10. Improvement
      
    • 10.1: General
    • 10.2: Incident, Nonconformity, corrective action, and continual improvement
    • 10.3: Accelerating Continuous Improvement (ACI)
        

1: ACI Global's Identity - Values and Culture - What we believe in and how we perform

• Visionary Leadership;
• Ethical conduct in education;
• Primary Duty of Care to ensure the health and safety of all employees;
• Fairness, accessibility, and equity to learners;
• Social Responsibility;
• Capability, Maturity through evidence-based decisions;
• Data security and protection;
• Transparency;
• Professionalism;
• Provide accelerating continuous improvement (ACI) for all learners and their organisations;
• Engagement of people;
• Provide a caring and fun learning environment for all parties and;
• Work with all stakeholders to achieve a common aim and goal.

2: Mission Statement - How do we plan to achieve our vision?

By delivering "Ethical", Quality in Education, Professional Development and Sustainability Services to lead the Further Education Industry in the provision of Specific Industry and ISO Training by adding value through assessing the capability and maturity of both the business professional and their organisations.

ACI Global will provide its customers a smarter and more cost-effective alternative to traditional Certification and Accreditation services by delivering professional leadership development and verification of competence thereby creating Accelerating Continuous Improvement (ACI) for Business Professionals and ensuring ongoing Sustained Success for their Sponsoring Organisations.

We are further committed through the delivery of our services, the maintenance of a zero debt to equity ratio, to ensure continuity planning and ongoing support for all resources including employees, learners, mentors, stakeholders, and sponsoring organisations is upheld or preserved.

Our Motto - "Quality is Contagious, do it once do it Right"

For "Quality to be Contagious" some key outcomes need to be achieved:

• Ethics and Leadership must be above reproach;
• Vision and Enthusiasm be maintained;
• Embrace "Quality" in everything we do;
• Understanding that there are "NO Grey Areas" between RIGHT and WRONG; and,
• The Adaption of Accelerating Continuous Improvement (ACI).

3: Vision Statement - How do we aim to achieve our Mission?

ACI Global aims to create a practical and sustainable balance in the pursuit of delivering "Ethical" Quality in Industry Education through the delivery of Professional Leadership Development for Personnel and Organisations by identifying both Employee and Organisational needs and understanding of Culture and Value by providing specific Industry, and ISO training to drive Corporate Responsibility and Sustainability.

The Acceleration and Continuous improvement of People, their Culture and Values through ongoing verification of competency and Sustainability Services will enhance both employee satisfaction and economic viability for both Business Professionals and their Organisations.

Terms and Definitions: For a List of all ACI Global's Acronyms and Terms please refer to ACI Global’s Learning Services Manual "Terms and Definitions" View

Full detailed Educational TQM Manual: For ACI Globals Éucational Organisations Manual View