Hello! we trust you are well, Welcome to ACI Global, "Real People", here to assist with your Enquiry!
This Resilience, Business Continuity and Succession Plan is reviewed as required in line with both ACI Global's Key Strategic Objectives and Goals and the intent of all applicable ISO Standards during the organisations regular Business Review Activities.
1 PURPOSE
The purpose of this Business Continuity and Succession Plan is to ensure the continuation of ACI Global as a business during and following any critical incident that results in disruption to our normal operational capability.
2 OBJECTIVES
The objectives of this plan are to ensure that ACI Global can continue its operations post a business critical function including loss of people becoming non-operational. This Plan will
- Define all people's roles responsibilities and accountabilities;
- Define clear Transition and Succession planning processes for both People and the Organisation;
- Define and prioritise critical business functions;
- Risk assess identified potential foreseeable and unforeseen risks;
- Detail immediate responses;
- Detail strategies and actions to continue doing business; and
- Review regularly
|
Reviewed at Business Review July 2027
|
|
Event
|
Cause
|
Preventive Controls (Against Causes)
|
Impacts
|
Reactive Controls so as (To mitigate any consequence should it happen
|
Reputation
|
Financial
|
Legal
|
|
Loss of People
|
Termination
Retirement
Change of career
|
Shared Job Roles
Roles and Responsibilities
Key Personal Performance Indicators
Chain of Responsibility
Mentoring
Transition Planning
|
Loss of Key People
Business Continuity
Business Traction
|
Job Sharing
Transition, Succession and Contingency Planning
Mentoring and Facilitation within all Roles
Ongoing Skills Verification through ISO Skills Assessments covering all Tasks
Unfair Dismissal processes in place in case of Legal ramifications due to Termination of an Employee
|
X
|
X
|
X
|
|
Data Loss
|
Unauthorised access to system
Hardware failure
Virus
|
Two factor authentication
Personal passwords
Ensure all data is regularly Backed Up and accessible
Ensure Antivirus is operational and current
|
Loss of Data
Breach of privacy
|
Change all passwords to 25 digits with symbols – use a password generator such as LastPass
Acquire access to last backup and download to independent system or hard drive
|
X
|
X
|
X
|
|
System Loss
|
Terrorists - Cybercrime
Act of God
|
Two factor authentication
Personal passwords
Ensure all data is regularly backup and accessible
Ensure Antivirus is operational and current
|
Unable to access server
Unable to access information
Information becomes corrupt and unusable
Payments get loss
|
Change all passwords to 25 digits with symbols – use a password generator such as LastPass
Acquire access to last backup and download to independent system or hard drive
|
X
|
X
|
X
|
|
QMS/OHS/EMS Issue, hazard, aspect, incident or death of key personnel
|
Natural causes
Illness
Deliberate act
QMS/OHS/EMS Incident
|
Ensure that all key personnel are cross trained in ACI Global business continuity plan
|
Overall impacts to the entirety of the business
|
Have a strategy in place for incident, accidental or death.
|
|
|
X
|
|
Loss of Building
|
Fire either accident or deliberate.
Chemical spill
Become an active crime scene
Protests or riots prevent entry
|
Endure that there is an alternative location for the operation of business to continue.
|
Head office untenable
|
Office is mobile so any alternative location will suit.
|
X
|
X
|
|
|
Loss of third party – IP provider / ACI Global platform provider / training provider.
|
Bankruptcy
|
Develop a list of active providers to ACI Global and develop plans for mitigation and migration to other services should the need arise.
|
Disruption to Learning services.
|
Continued Ping Testing, SOC 2 Conformance and Ongoing updates to ensure alighnment to security controls.
|
X
|
X
|
X
|
3 CRISIS MANAGEMENT TEAM (CMT)
The crisis management team is in place to make decisions when the Business Continuity Plan needs to be implemented.
- The Senior Executive Responsible (SER) is the CMT Crisis Coordunator;
- The IT Manager and Director assists.
4 ROLES AND RESPONSIBILITIES
To ensure a quick and efficient response to an emergency situation, persons with responsibility for activities described in this CMP, must be aware of the procedures and their duties at all times.
4.1 - Crisis Coordinator
In the event of an actual crisis the Crisis Coordinator is responsbile for:
- Ensuring the CMT operates effectively;
- Determine the need for additional CMT personnel;
- Identify Crisis Control Centre location;
- Ensure a post crisis review is completed;
- Chairing the Crisis Management Team meeting;
- The provision of communication to the media relations advisor and staff during an emergency;
- Providing human resources and trauma counselling services; and
- Media Relations.
4.2 - Internet Crisis Team (ICT)
In the event of an actual crisis the ICT Team is responsible for:
- Getting the ICT up and running;
- Ensuring that students lose the least amount of online services as possible.
5 ACTIVATION OF THE CMT
- The CMT will be activated immediately should one of the identified events come into being;
- When a crisis is declared, the Crisis Coordinator will contact the IT Manager and convene a meeting;
- They will determine the need for any additional personnel or roles required and have them assemble with the CMT;
- The Crisis Coordinator will advise of the location of the Crisis Control Centre and initial meeting time;
- Once assembled, the Crisis Coordinator will provide full details of the crisis in relation to threat / damage to people, assets, property and the environment;
- The CMT will ensure the Crisis Management Plan is executed appropriately, including management of key stakeholders and protection of evidence;
- Alternative locations to be determined by the Crisis Coordinator based on the location and type of event and level of risk. It may also be necessary for people to participate remotely;
Resources required upon activating the Crisis Control Centre are documented within the ACI Content Management System.
6 RETURN TO WORK
ACI GLobal will provide the necessary resources to help person/s recover as quickly and as effectively as possible in the event of a person suffering an injury.
7 EMPLOYEE ASSISTANCE PROGRAM (EAP)
EAP providers have been established to ensure suitable assistance is carried out by competent professionals in the event of a critical event occurring. If required contact the Managing Diretor and SER.
8 MEDIA RELATIONS
All media relations are to go through the Crisis Coordinator.
A1: Crisis Coordination Plan
|
Reviewed at Business Review July 2027
|
|
NAME:
|
|
Procedues/Checklist - DURING AND Emergency
|
|
Priority
|
Task
|
Allocated To
|
Status
|
|
High
|
Obtain full details of the event from the onsite emergency management team in terms of the threat / damage to people, assets, property and the environment.
|
|
|
|
High
|
Contact the IT Manager and organise to meet and confirm the event details, status and definition of emergency or crisis.
|
|
|
|
High
|
Allocate the CMT roles as required
- Declare the Crisis over at the appropriate time, in consultation with the CM
- Ensure all actions arising from the Crisis review are complete and implemented.
|
|
|
A2: ICT Plan
|
Reviewed at Business Review July 2027
|
|
NAME:
|
|
Responsibilities: Assessing the impact and or damage to;
- People;
- Hardware;
- Infrastructure;
- Telecommunications;
- Information; and
- Data security.
|
|
Procedues/Checklist - DURING AND Emergency
|
|
Priority
|
Task
|
Allocated To
|
Status
|
|
High
|
Obtain full details of the event in terms of the threat / damage to people, assets, property and the environment.
|
|
|
|
High
|
Organise the alert notification and initiate communication with all relevant staff.
|
|
|
|
High
|
Implement the ITCP.
|
|
|
|
High
|
Stand-down Systems & Telecommunication procedures when appropriate.
|
|
|
|
Procedues/Checklist - AFTER an Emergency
|
|
Priority
|
Task
|
Allocated To
|
Status
|
|
High
|
Restoration of normal operations.
|
|
|
|
High
|
Post emergency review of Systems & Telecommunications Plan and ITCP and implement improvements as required.
|
|
|
|
High
|
Review policies, procedures and guidelines utilised by the Systems & Telecommunications Plan and the effectiveness of the Systems & Telecommunications Plan) in the light of the event / emergency and identify and make improvements
|
|
|
|
High
|
People - Implement the Employee assist program to ensure return to work as soon as practicable.
|
|
|
A3: Post Crisis Plan Evaluation
|
Plan Title:
|
--(Insert Plan Title)--
|
|
Process Owner:
|
--(Insert Position Title)--
|
|
Evaluation Date:
|
--(Insert Review Date)--
|
|
Evaluation Conducted by:
|
--(Insert Name)--
|
Please consider:
- What aspects of the Plan and supporting documentation worked well?
- What aspects of the Plan and supporting documentation did not work well?
- Was the documentation adequate and up-to-date?
- Was the communication effective and informative?
- What should be done differently in the event of a future emergency?
- What lessons were learnt?
- What improvements can be made to the Plan, supporting documentation and processes?
- Identify any bottlenecks relating to the Plan, supporting documents and processes.
A4: Crisis Control Centre
Crisis Control Center
It should be noted that ACI Global is a fully online education service provider and accordingly the crisis control centre can be located anywhere in the world as long as access to a PC or if the Internet is down our Global Dial with Servcorp is available.
This Document has been acknowledged and accepted by the Managing Director for ACI Global Ian Erskine and is reviewed during Business Review
Please if you haven’t found what you have been looking for Speak with a Real Person now 24hrs a Day Monday through to Friday courtesy of Servcorp
**** Global Dial AUS > UK > USA > NZ tel: +61 2 9375 2275 ****
Thanks for visiting ACI Global, have a Wonderful Day and we hope to see you again soon!
Make it a wonderful Day, and ensure you keep smiling as this will pass on strength and enthusiasm, love, good will and don’t forget the Smile as it’s so much easier than a frown, Laughter is the best tonic for you and your Family!
This way we will all end the day more enthused, on a high and ensuring we have exhausted our deposit of $86,400 in our memory bank as there is no carry over of your daily deposit.
Ready to start a New Days Adventure with the Family! Remember great things await you, Inspire and be inspired with a fresh deposit Cheers Erko.
PS $ = Seconds in the day, we are so blessed to be alive Enjoy!