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ACI Global Blog & Podcast Library
Browse ACI Global’s latest articles and podcast episodes to help you build capability in ISO management systems. Topics include ISO auditor and lead auditor training, ISO personal certification, compliance, risk, safety, sustainability and continuous improvement tools you can apply at work.
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**ACI Global's Latest Weekly Podcast Series - July/August 2026 - With Xraised raising the Knowledge Bar**
Context of an Organisation – Addressing the Issues
ACI Podcast Episode 92: In this Episode Ian Erskine, Managing Director and CEO of ACI Global and E-Quip, draws on more than 40 years of experience working with organisations and people to explore a simple but often overlooked question: how well do organisations really understand and address their Issues? The conversation looks at the context of an organisation and why Issues should be identified and dealt with as they arise, rather than being allowed to develop into foreseeable Risks. Ian explains that an Issue is something happening now that requires attention and action, while a Risk is something that may happen in the future. Too often, an Issue is ignored, and it is only when the consequences appear that people recognise the Risk that was already there.
A central theme of the discussion is Issues and the importance of paying attention to what is happening around us. Ian looks at how simple observation, common sense and good organisational culture can make a real difference. His approach of Observation, Assessment, Act, Monitor and Evaluate provides a practical way of dealing with Issues before they become bigger problems. An Issues Log, together with regular reviews of the organisation’s internal and external context and PESTLE factors, can help people see what is changing and what needs attention. Strategy and policies are important, but they only work when people understand them and put them into practice. Regularly reviewing areas such as people, health and wellbeing, quality, environment, information and data helps keep the organisation focused on what really matters.
Ultimately, Ian’s message is about People and creating an organisation where people feel able to speak up, use their judgement and act when something does not look right. Good governance and due diligence should take account of Issues, organisational values, culture, knowledge and the way people work together. Regularly reviewing Vision, Mission and Values can help keep an organisation moving in the right direction and focused on sustained success. Through ACI Global and initiatives such as the 360 Professional Development Review (PDR) Profile and Continuous Professional Development, Ian continues to emphasise the importance of developing people and capability. The message is straightforward: deal with the Issue before it becomes a Risk. Are Issues avoidable, are Risks foreseeable, and just how surprised do you really want to be?
Explore more about ACI Global and e-Quip through their website's ACI Global or here at e-Quip
Sustaining a Quality Organisation: Governance, Risk & Future-Ready Leadership
ACI Podcast Episode 91: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 91st episode in his ongoing Xraised series and the second part of his two-part series on Understanding Corporate Social Responsibility, Sustainability, and the Quality of an Organisation. Where Episode 90 laid the foundations, this episode focuses on putting it all into practice through governance, risk management, human rights, people development, and continuous improvement.
Ian opens with the question that anchors the entire episode: is risk really avoidable, or is it foreseeable? And just how surprised does an organisation want to be? He walks through what a genuine due diligence governance framework looks like in practice, covering how to verify that partner organisations are legally registered, structurally compatible, technically capable, financially controlled, and well-regarded in the communities they serve. The message is direct: you cannot walk away from risk management or defer it to another day.
The conversation then addresses why a Modern Slavery Policy and a Code of Conduct are not compliance documents but foundational expressions of an organisation’s commitment to human rights and ethical leadership, rooted in the universality principles of ISO 26000.
Ian also explains how total quality management, knowledge management, and mentoring connect to the capability of an organisation’s people, and why sustained success ultimately depends on assessing and developing the competence, skills, and judgment of every individual at every level.
The episode closes with a practical five-step framework for implementing ACI Global’s e-Quip ISO Quality TQM Professional Development Solutions, from SWOT assessment and software customisation through to training, monitoring, and continuous improvement, giving any leader a clear and immediate first step toward stronger governance and long-term sustainability.
Explore more about ACI Global and e-Quip through their website's ACI Global or here at e-Quip
Understanding Social Responsibility and the Quality of an Organisation
ACI Podcast Episode 90: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 90th episode in his ongoing Xraised series and the first of a two-part series titled Understanding Social Responsibility and the Quality of an Organisation. This milestone episode takes a foundational approach to ISO 26000:2010, unpacking how Corporate Social Responsibility and Sustainability work together to build organisations that genuinely earn trust, accountability, and long-term sustained success.
Ian opens by making something clear that is often misunderstood: CSR cannot function unless organisations truly understand sustainability in its fullest sense, not as a reporting exercise but as the overarching objective of maximising contribution to sustainable development, including the development of their people. That framing shifts the conversation from compliance to culture.
The episode then works through the seven principles of social responsibility as defined in ISO 26000, beginning with accountability. Ian explains what it means for an organisation to be genuinely answerable, not just to controlling interests and legal authorities, but to those affected by its decisions and to society as a whole. He addresses ethical behaviour in depth, covering how organisations should identify core values, build governance structures that promote ethical conduct, and create safe mechanisms for reporting wrongdoing without fear of reprisal.
The conversation also explores how ACI Global has gone further than the standard requires by adopting two additional principles of its own: a Social License built on digital equity and a learning guarantee, and an explicit commitment to environmental sustainability.
The episode closes with a practical discussion on stakeholder engagement and how balancing the interests of all parties, including those with no formal governance role, is what ultimately defines the quality of an organisation.
For any leader serious about building an organisation that earns genuine trust from its people, clients, and wider community, this episode is essential viewing.
Explore the resources discussed in this episode:
Explore more about ACI Global and e-Quip through their website's ACI Global or here at e-Quip
Addressing Issues within an Organisation’s Governance Framework & Corporate Social Responsibilities (CSR)
ACI Podcast Episode 89: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 89th episode in his ongoing Xraised series. Building directly on Episode 88, Ian goes deeper into the practical application of ISO 26000:2010, moving through all six core subjects of social responsibility and challenging organisations to treat ethical governance and corporate social responsibility as everyday operational commitments rather than compliance exercises.
Ian opens with a question that frames the entire conversation: just how surprised do you really want to be? Risk is rarely unforeseeable, and for organisations willing to observe, listen, and apply due diligence consistently, most issues can be identified and addressed before they become crises. That mindset, he argues, is the foundation of a genuine governance framework.
The conversation works through each core subject in sequence. On human rights, Ian addresses due diligence, complicity avoidance, and the protection of vulnerable groups with direct reference to what is happening in the world right now. On labour practices, he returns to a theme central to all his work: sustained success begins at onboarding and depends entirely on how an organisation develops, engages, and protects its people throughout the employment relationship.
On the environment, he connects sustainability and biodiversity protection to lifecycle thinking and everyday organisational culture. On fair operating practices, he makes the case for going public with policies including a Code of Conduct and Modern Slavery Policy, not as box-ticking but as a demonstration of genuine commitment. On consumer issues, he draws a direct line to total quality management. And on community involvement, he closes by showing how knowledge management, continuous professional development, and future-ready leadership create lasting value beyond the organisation itself.
For any leader serious about building an organisation that earns genuine trust from its people, clients, and wider community, this episode is essential viewing.
Explore the resources discussed in this episode:
Explore more about ACI Global and e-Quip through their website's ACI Global or here at e-Quip
"ISO 26000 Corporate Social Responsibility (CSR) & an Organisation’s Governance Framework
ACI Podcast Episode 88: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 88th episode in his ongoing Xraised series. With over 40 years of experience helping organisations across global industries achieve excellence, corporate social responsibility, and sustained success, Ian delivers what is arguably one of the most important episodes in the entire series: a comprehensive breakdown of ISO 26000:2010 and what it means to build a genuine corporate social responsibility framework from the inside out.
ISO 26000 is not a management system standard and it is not available for certification. That distinction is fundamental, and Ian addresses it directly and without ambiguity. Any organisation claiming certification against ISO 26000 is misrepresenting its purpose. Its value lies not in a certificate but in providing every type of organisation, regardless of size, sector, or geography, with the guidance to go beyond legal compliance and build a culture of ethical behaviour, due diligence, principled governance, and genuine responsibility toward people, communities, and the environment.
In this conversation, Ian walks through all seven core subjects of ISO 26000: human rights, labour practices, the environment, fair operating practices, consumer issues, and community involvement and development, explaining how a holistic and independent approach to these areas forms the backbone of a credible corporate governance framework.
He also addresses how organisations of all sizes can use ISO 26000 to strengthen their quality culture, total quality management approach, and people development practices, and how its guidance integrates with and reinforces ISO 9001, ISO 14001, 45001 and the broader ACI Global framework for accelerating continuous improvement and sustained success.
For any leader serious about building an organisation that earns genuine trust from its people, clients, and wider community, this episode is essential viewing.
Explore the resources discussed in this episode:
Explore more about ACI Global and e-Quip through their website's ACI Global or here at e-Quip
ISO PERSONAL CERTIFICATION EXPLAINED
The International Organization for Standardization (ISO) is renowned for its global standards that ensure quality, safety, efficiency, and trust. One aspect of ISO that professionals across various industries can leverage is ISO Personal Certification with ACI Global. ISO 10015 personal certification signifies that an individual has undergone rigorous training and possesses the knowledge necessary to implement and manage specific ISO Quality and Industry standards within an organization. Read the Blog now
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