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**ACI Global's Weekly Podcast Series - May/June 2026 - With Xraised raising the Knowledge Bar**
"Quality Management – ISO 9001:2026 Revised: What Has Changed? Ethical Behaviour & Quality Culture
ACI Podcast Episode 87: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 87th episode in his ongoing Xraised series. With over 40 years of experience helping organisations across global industries achieve excellence, corporate social responsibility, and sustained success, Ian returns with one of the most significant conversations in the series yet: a detailed breakdown of what has changed in ISO 9001:2026 and why it matters for every organisation currently certified or planning certification.
This episode focuses on the two most important additions to the standard at FDIS stage: ethical behaviour and quality culture. Ian opens by making clear that while these may appear to be minor additions on the surface, their placement directly within Clause 5 Leadership requirements means they carry full weight as organisational obligations, not aspirations. Quality culture and ethical behaviour are now formally defined as reflected in the shared values, attitudes, and established practices of an organisation, and top management is required to actively promote them.
The conversation explores what ethical behaviour actually looks like in practice beyond policy documents, how organisations should align their quality policy with both ethical expectations and workforce capability, and why the growing presence of emerging technologies makes the human accountability dimension of ISO 9001:2026 more important than ever.
Ian also walks through awareness requirements including total quality management, modern slavery compliance, due diligence governance frameworks, chain of responsibility, and corporate social responsibility, explaining how these connect to form a coherent and practical organisational framework rather than a compliance checklist.
He closes with a clear message: ISO 9001 has never been a compliance standard. Its purpose is conformance that leads to improvement, learning, innovation, and sustained success.
Explore the resources discussed in this episode: Quality of an Organisation and Sustained Success and explore more about ACI Global through their website ACI Global or here ISO e-Quip Quality Software
This episode is essential listening for leaders, quality professionals, and organisations seeking to align people, process, quality, and performance to achieve resilient, future-ready, and sustained success.
"Environmental Sustainability – ISO 14001:2026 Revised: What Has Changed?
ACI Podcast Episode 86: We sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 86th episode in his ongoing Xraised series. With over 40 years of experience helping organisations across global industries achieve excellence, corporate social responsibility, and sustained success, Ian returns with one of the most practically important conversations for any organisation currently certified or pursuing certification under ISO 14001.
This episode focuses entirely on ISO 14001:2026, the revised edition of the world’s most widely used environmental management systems standard, and what has changed, what has not, and what it means for organisations working toward sustained success in a world where environmental responsibility is no longer optional.
Ian opens by addressing the most significant evolution in the 2026 revision: the first explicit mention of lifecycle monitoring within the standard, and what that means for how organisations must now think about their environmental aspects and impacts from inception through to disposal. He also unpacks the updated focus on changes to the climate, biodiversity, ecosystem health, pollution, and resource management, explaining through real-world examples how local environmental conditions both affect and are affected by business operations in ways organisations have often overlooked.
The conversation then moves into governance, where ISO 14001:2026 now draws a much clearer connection between environmental management and organisational strategy, ethics, culture, due diligence frameworks, Modern Slavery Policy, and Code of Conduct Policy. Ian makes the case that these are not separate conformance exercises but interconnected foundations of total quality management and long-term organisational credibility.
He also addresses the transition directly: for organisations already certified to ISO 14001:2015, the move to 2026 should be smooth. And if key elements like planning and environmental aspects are only being discovered now, Ian has a clear message about what that says about the auditors and consultants involved.
Explore the resources discussed in this episode: Quality of an Organisation and Sustained Success and explore more about ACI Global through their website ACI Global or here ISO e-Quip Quality Software
This episode is essential listening for leaders, quality professionals, and organisations seeking to align people, process, quality, and performance to achieve resilient, future-ready, and sustained success.
The Quality of an Organisation Depends on Improvement, Learning, and Innovation
ACI Podcast Episode 85: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 85th episode in his ongoing Xraised series. With over 40 years of experience helping organisations across global industries achieve excellence, corporate social responsibility, and sustained success, Ian returns with one of the most forward-looking conversations in the series yet.
This episode focuses on three interdependent pillars that Ian argues are inseparable from any serious pursuit of total quality management and sustained organisational success: improvement, learning, and innovation. Most organisations treat these as separate initiatives, separate budgets, separate meetings. Ian makes the case that this separation is itself the problem, and that the strongest organisations understand these three elements as a single, continuously reinforcing system.
The conversation opens with the question of what separates organisations that genuinely embed Accelerating Continuous Improvement into their culture from those that simply talk about it. Ian walks through what it actually takes to make improvement an everyday reality rather than a seasonal initiative, from empowering people at every level to establishing recognition systems that reward contribution and results.
He then moves into learning, making the case that knowledge, whether explicit or tacit, must be managed as an organisational asset rather than left to chance. Mentoring, knowledge sharing, and connected thinking across functions are not soft initiatives. They are competitive advantages when managed with the same rigour as any other performance system.
The episode closes with a discussion of innovation timing and risk, drawing on the lessons of Who Moved My Cheese to challenge leaders to recognise when change is needed before the market forces the decision for them.
For any leader committed to building a future-ready, people-focused organisation, this episode delivers a clear and actionable framework.
Explore more about ACI Global and e-Quip through their website's ACI Global or here at e-Quip
This episode is essential listening for leaders, quality professionals, and organisations seeking to align people, process, quality, and performance to achieve resilient, future-ready, and sustained success.
Quality of an Organisation depends on analysis & evaluation of its Performance
ACI Podcast Episode 84: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 84th episode in his ongoing Xraised series. With over 40 years of experience helping organisations across global industries achieve excellence, corporate social responsibility, and sustained success, Ian returns with a deeply practical conversation on one of the most underutilized drivers of organisational performance: the systematic analysis and evaluation of how an organisation is actually doing.
This episode focuses on what separates organisations that collect data from those that genuinely learn from it. Ian opens by making the case that performance measurement is only valuable when it is connected to people, processes, and a clear framework for accelerating continuous improvement. He walks through how Key Performance Indicators and Key Personal Performance Indicators work together, and why cascading KPIs across every function and process owner is essential for creating the alignment that drives sustained success.
The conversation then moves into performance analysis and evaluation, exploring how organisations can use the insights they gather to identify weaknesses in leadership, gaps in competence and knowledge management, and processes that are either underperforming or excelling and worth replicating.
Ian also addresses internal audits, making a compelling case for why a well-run audit is not a compliance exercise but one of the most powerful tools available for identifying opportunities, surfacing best practices, and resolving issues before they become organisational problems.
The episode closes with a discussion on self-assessment, benchmarking, and the kind of leadership review processes that ensure insights actually lead to innovation and improvement rather than disappearing into a management report. For any leader serious about building a future-ready organisation grounded in total quality management and continuous professional development, this episode delivers a clear and actionable framework.
Explore more about ACI Global and e-Quip through their website's ACI Global or here at e-Quip
This episode is essential listening for leaders, quality professionals, and organisations seeking to align people, process, quality, and performance to achieve resilient, future-ready, and sustained success.
Quality of an Organisations depends on its Infrastructure, Work Environment and Community Standing
ACI Podcast Episode 83: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 83rd episode in his ongoing Xraised series. With over 40 years of experience helping organisations across global industries achieve excellence, corporate social responsibility, and sustained success, Ian returns with one of the most practically relevant conversations in the series to date.
This episode focuses on a challenge that is reshaping every workplace: how organisations maintain quality, knowledge management, and people engagement in an era of remote work, hybrid environments, and rapidly evolving technology. Ian opens by making the case that quality-driven organisations are not defined by their systems or dashboards but by their commitment to nurturing cognitive and strategic thinking in their people, and that infrastructure and work environment, whether in an office or at home, remain non-negotiable foundations for sustained organisational performance.
The conversation explores the often underestimated impact of physical, psychological, and ergonomic work conditions on people who operate processes, and why organisations that focus on technology while neglecting people development, knowledge transfer, and mentoring are quietly building failure into their foundations.
Ian also introduces ISO 44001:2017, the Collaborative Business Relationship Management standard, explaining why managing relationships with external providers and partners has become more complex and more important in a world where teams are distributed and interdependence is unavoidable.
The episode closes with a forward-looking discussion on how ISO 9001:2026 and ISO 14001:2026 are evolving to reflect organisational responsibility toward communities, natural resources, corporate governance, ethics, and culture, and why compliance through conformance is the path that connects people, planet, and performance.
For any leader building an organisation designed to last, this episode delivers the framework to do it right.
Explore more about ACI Global and e-Quip through their website's ACI Global or here at e-Quip
This episode is essential listening for leaders, quality professionals, and organisations seeking to align people, process, quality, and performance to achieve resilient, future-ready, and sustained success.
"Quality of an Organisation" - Depends on Organisational Knowledge and Technology
ACI Podcast Episode 82: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 82nd episode in his ongoing Xraised series. With over 40 years of experience helping organisations across global industries achieve excellence, corporate social responsibility, and sustained success, Ian returns with one of the most timely and thought-provoking conversations in the series yet.
This episode focuses on two of the most critical and often mismanaged assets in any organisation: knowledge and technology. Ian opens with a conviction built over four decades of working with people and organisations: the real foundation of long-term quality and continuous improvement is people and their knowledge. Not systems. Not software. People. And how organisations choose to nurture, protect, and develop that knowledge will determine whether they thrive or quietly decline.
He also raises a challenge that very few in the quality management space are willing to voice directly: the growing and largely unexamined risk of allowing organisational knowledge, the insights, experience, and intellectual property stored in people’s minds, to flow into external platforms and global databases controlled by third parties through algorithms. The governance implications of that shift, Ian argues, are not being taken seriously enough.
The conversation then moves into how organisations can build a genuine culture of knowledge management, continuous professional development, and people engagement that goes well beyond training for compliance. Ian explains how the ACI Global 360 Professional Development Review PDR Profile and ISO Personal Certification help leaders identify capability gaps, protect organisational knowledge, and build the future ready leadership their businesses need.
He closes with practical guidance on how to detect and respond to technological developments and innovations without losing the human mentoring, bonding, and tacit knowledge that no algorithm can replace.
Explore the resources discussed in this episode: Quality of an Organisation and Sustained Success and explore more about ACI Global through their website ACI Global or here ISO e-Quip Quality Software
This episode is essential listening for leaders, quality professionals, and organisations seeking to align people, process, quality, and performance to achieve resilient, future-ready, and sustained success.
"Quality of an Organisation" - depends on Competent and Capability of People
ACI Podcast Episode 81: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 81st episode in his ongoing Xraised series. With over 40 years of experience helping organisations across global industries achieve excellence, corporate social responsibility, and sustained success, Ian returns with one of the most thought-provoking conversations in the series.
This episode focuses on a principle that sits at the very heart of ISO 10015:2019 and ISO 10019:2020: the quality of an organisation depends entirely on the competence and capability of its people. Ian opens by challenging the assumption that sustained success comes from systems and technology alone, making the case that organisations which underestimate the human competence dimension are building on an unstable foundation.
He walks through the structured process for competence management, from identifying competence needs and assessing gaps, to planning and implementing development programmes, monitoring their effectiveness, and continuously improving them under the Plan Do Check Act framework. He draws a clear distinction between organisations that genuinely develop capable people and those that simply tick the training box to satisfy a compliance requirement.
The conversation then turns to Human Intelligence Mining and Ian’s powerful challenge to the AI narrative, asking what is truly artificial about the human brain and why cognitive thinking, strategic thinking, and real human capability must never be reduced to a second-tier priority. He argues that people engagement under total quality management is not a process outcome. It is an emotional commitment, the difference between people who work toward a paycheck and people who work toward a shared organisational mission.
The episode closes with practical guidance for leaders ready to pursue ACI Global Certification and build a people-focused culture built for long-term sustained success.
Explore the resources discussed in this episode: Quality of an Organisation and Sustained Success and explore more about ACI Global through their website ACI Global or here ISO e-Quip Quality Software
This episode is essential listening for leaders, quality professionals, and organisations seeking to align people, process, quality, and performance to achieve resilient, future-ready, and sustained success.
To Stay up-to-date with content to help you e-quip your workforce and workplace to drive "Sustained Success" simply click on the link to Contact us to receive regular communications
**ACI Global's Weekly Podcast Series - May/June 2026 - With Xraised raising the Knowledge Bar**
"Quality of an Organisation" - Depends on Engagement, Empowerment and Motivation of People
ACI Podcast Episode 80: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 80th episode in his ongoing Xraised series. With over 40 years of experience helping organisations across global industries achieve excellence, corporate social responsibility, and sustained success, Ian returns with one of the most people-centred conversations in the series to date.
This episode focuses on a core principle of ISO 9004:2018 and total quality management: that the quality of an organisation depends entirely on the engagement, empowerment, and motivation of its people. Ian opens by reframing what resources actually means in a high-performing organisation, moving beyond financial assets and infrastructure to place people, organisational knowledge, and competence development at the centre of every management decision.
The conversation explores what genuine people engagement looks like in practice, how organisations build skills qualification systems, career planning, mentoring, and team improvement activities that translate directly into accelerating continuous improvement. Ian draws a clear line between organisations that manage people as a cost and those that develop them as a strategic driver of sustained success.
He also walks through the practical application of the Plan Do Check Act cycle as a live performance framework, not a compliance exercise, and explains how the ACI Global 360 Professional Development Review PDR Profile helps leaders identify competence gaps, close them with intention, and build the future ready leadership their organisations need.
The episode closes with a compelling look at how people engagement, technology adoption, organisational knowledge, and a healthy work environment come together to prepare organisations for ISO certification and long-term competitive relevance.
Explore the resources discussed in this episode: Quality of an Organisation and Sustained Success and explore more about ACI Global through their website ACI Global or here ISO e-Quip Quality Software
This episode is essential listening for leaders, quality professionals, and organisations seeking to align people, process, quality, and performance to achieve resilient, future-ready, and sustained success.
"Quality of an Organisation" - People and Process Management for Organisational Sustained Success
ACI Podcast Episode 79: In this episode, we speak with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, in the latest Xraised conversation on people and process management for organisational sustained success. Drawing on more than 40 years of experience across global industries, Ian shares practical insights grounded in ISO 9004:2018, total quality management, and the role of people involvement in long-term business performance
This episode explores why process management is central to organisational sustained success. Ian explains the difference between policies, processes, and procedures, and why understanding those connections is essential for building an effective management system. He also shows how consistent, predictable results are achieved when organisations apply the Plan-Do-Check-Act (PDCA) cycle together with Accelerating Continuous Improvement across their people, systems, and daily operations.
Ian also addresses one of the most common reasons process improvement initiatives fail: organisations map processes without bringing their people with them. He discusses why identifying interested parties correctly, assigning process ownership clearly, and defining responsibilities and authority at every level are critical to turning a documented framework into real organisational behaviour.
The conversation also examines how to manage processes as an interconnected system rather than as isolated functions. Ian explains how organisations can visualise process networks, assess risk, monitor variation and deviations, and build the kind of people engagement that supports continuous professional development, leadership capability, and future-ready performance.
In closing, Ian makes the case for moving beyond compliance and conformance towards a more meaningful model of organisational excellence. He explains how ISO certification, the ACI Global 360 PDR Profile, and a genuine focus on people can help organisations become more capable, resilient, and prepared for sustained success.
Explore the resources discussed in this episode: Quality of an Organisation and Sustained Success and explore more about ACI Global through their website ACI Global or here ISO e-Quip Quality Software
This episode is essential listening for leaders, quality professionals, and organisations seeking to align people, process, quality, and performance to achieve resilient, future-ready, and sustained success.
"Quality of an Organisation" - Objectives Targets and Communication
ACI Podcast Episode 78: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 78th episode in his ongoing Xraised series. Ian brings over 40 years of experience helping organisations across global industries achieve excellence, corporate social responsibility, and sustained success through Accelerating Continuous Improvement.
This conversation focuses on one of the most practical and often misunderstood areas of total quality management: how organisations set objectives and targets, communicate them meaningfully at every level, and create the conditions for people to genuinely own their performance.
Ian explains what it looks like day to day when an organisation truly gets its objectives right, and why a people focus aligned to the customer is the only ethical foundation for achieving them. He walks through the difference between going through the motions and real accountability, and introduces the concept of Key Personal Performance Indicators, KPPIs, as the bridge between individual contribution and organisational goals.
The conversation also explores the critical role of communication, both vertical and horizontal, and why clarity from the very first day of onboarding sets the tone for everything that follows. When people understand the vision, the mission, and where their own targets fit within the bigger picture, sustained success stops being a target and starts becoming a culture.
Ian also introduces how ACI Global’s ISO e-Quip Quality TQM Software and the 360 Degree Professional Development Review PDR Profile give organisations the practical tools to move from goal setting to continuous professional development, compliance through conformance, and future ready leadership at every level.
Explore the resources discussed in this episode: Quality of an Organisation and Sustained Success and explore more about ACI Global through their website ACI Global or here ISO e-Quip Quality Software
This episode is essential for leaders seeking to align quality, people, and performance to build resilient, future ready organisations.
"Quality of an Organisation" - is determined by Policy and Strategy
ACI Podcast Episode 77: In this 77th Xraised episode with ACI Global, Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, returns to unpack one of the most foundational yet most neglected elements of organisational quality: the relationship between policy and strategy, and how getting this right determines whether an organisation achieves sustained success or quietly falls behind.
Ian opens by challenging the common assumption that strategy alone drives performance. His core argument is that strategy without a living, well-understood policy framework is incomplete. Policies are the how behind the what, covering everything from ethics, culture and values to quality, innovation, occupational health, data protection, and customer experience. When those policies are regularly reviewed, understood by every person in the organisation, and embedded into daily behaviour, the strategy becomes a dynamic, people-powered journey rather than a document on a shelf.
The conversation moves into the practical challenge of keeping people engaged with policy rather than simply compliant with it. Ian makes a clear distinction between compliance through conformance and the deeper aspiration to conform because people genuinely understand and believe in the organisation’s direction. This is where the ACI Global 360 Professional Development Review PDR Profile plays a central role, driving Continuous Professional Development and ensuring that people focus, people development, and people engagement remain active and measurable at every level.
Ian also walks through the competitive factors top management must align when building strategy, spanning products and services, people, organisational knowledge and technology, partners, processes, place, and pricing, and explains how Total Quality Management and ISO e-Quip Quality TQM Software bring these elements into a coherent, ISO-certified framework for Accelerating Continuous Improvement.
The episode closes with a practical warning: the first sign that an organisation’s foundations are weak is when its people become reactionary. Future-ready leadership builds before the cracks appear.
Explore the resources discussed in this episode: Quality of an Organisation and Sustained Success and explore more about ACI Global through their website ACI Global or here ISO e-Quip Quality Software
This episode is essential for leaders seeking to align quality, people, and performance to build resilient, future ready organisations.
"Quality of an Organisation" - is determined by Future Ready Leadership
ACI Podcast Episode 76: In this landmark 76th Xraised episode with ACI Global, Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, returns to explore one of the most defining questions in Total Quality Management today: how much of the quality of an organisation is determined by its leadership, and what does it actually mean to be future-ready?
Ian opens by reframing quality not as a measurement of outputs but as a reflection of how people are guided, engaged, and empowered day to day. Unity of purpose, shared mission and values, and a culture built on trust and integrity are not soft concepts in his framework. They are the engineering of sustained success, and they require the same rigour and accountability as any ISO system.
The conversation moves into how organisations can practically create environments where people feel genuinely responsible rather than merely compliant. Ian draws on the principles of ISO 9004:2018 to explain how people focus, people development, and people engagement form the backbone of any organisation ready for ACI Global Certification or ISO Certification. The shift from compliance through conformance to a living culture of Accelerating Continuous Improvement is not automatic; it requires structured tools, clear performance indicators, and ongoing Continuous Professional Development.
Ian walks through how the ACI Global 360 Professional Development Review PDR Profile strengthens responsibility and authority for processes across teams, driving a meritocratic culture where competence, capability, and aspiration are continuously verified and developed.
The episode closes with a look at how ISO e-Quip Quality TOM Software and ISO Certified Courses help organisations e-quip their workforce and workplace for the long term, turning ISO Personal Certification and ACI Global Certification into genuine competitive assets rather than tick-box exercises.
Explore the resources discussed in this episode: Quality of an Organisation and Sustained Success and explore more about ACI Global through their website ACI Global or here ISO e-Quip Quality Software
This episode is essential for leaders seeking to align quality, people, and performance to build resilient, future ready organisations.
"Quality of an Organisation" - and Sustained Success with ISO 9004:2018
ACI Podcast Episode 75: In this landmark 75th Xraised episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for a deep dive into what it truly means to build quality into the fabric of an organisation. With over 40 years of experience guiding businesses across global industries, Ian brings a perspective that goes far beyond audits and certificates.
The conversation opens by reframing what quality of an organisation actually looks like through the lens of ISO 9004:2018, and how it differs from the outdated compliance-through-conformance mindset that still dominates many businesses today. Ian makes a compelling case that Total Quality Management is not a checklist; it is a living culture of Accelerating Continuous Improvement that touches every person, process, and decision within an organisation.
The discussion highlights the importance of Continuous Professional Development CPD as a foundation for both individual and organisational excellence. By investing in People Development and People Engagement, organisations can create cultures where learning is ongoing and performance is consistently elevated. This People Focus ensures that systems are not just implemented, but lived and embedded across the organisation.
From there, Ian unpacks the human side of sustained success. He explains how tools like ACI Global’s Professional Development Review 360 Degree Profile and ISO Personal Certification move organisations away from box-ticking and toward genuine people engagement, people development, and future-ready leadership. The message is clear: the most valuable asset any organisation holds is its people, and developing their competence and capability is what drives lasting results.
Ian also walks through how the ISO e-Quip Quality TQM Software makes Continuous Professional Development practical and measurable across the workforce and workplace, turning improvement from a concept into a daily operational reality.
The episode closes with clear, actionable guidance for any organisation ready to pursue ACI Global Certification and align their people and systems with ISO Certified Courses and sustained success principles.
Explore the resources discussed in this episode: Quality of an Organisation and Sustained Success and explore more about ACI Global through their website ACI Global or here ISO e-Quip Quality Software
This episode is essential for leaders seeking to align quality, people, and performance to build resilient, future ready organisations.
ISO PERSONAL CERTIFICATION EXPLAINED
The International Organization for Standardization (ISO) is renowned for its global standards that ensure quality, safety, efficiency, and trust. One aspect of ISO that professionals across various industries can leverage is ISO Personal Certification with ACI Global. ISO 10015 personal certification signifies that an individual has undergone rigorous training and possesses the knowledge necessary to implement and manage specific ISO Quality and Industry standards within an organization. Read the Blog now
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