Training Programs/Services

ISO 21001:2018 EOMS, 29993:2017 LS, Third Party Auditor - Lead

Learning Program Details
Price: $2,450.00 AUD
CODE: ISO-EOMS

Overview: ISO 21001:2018 Educational Organisations Management Systems (EOMS) and Learning Services Third Party Lead Auditor Program provides learning in Quality Management Systems for Educational Organisations, Learning Services, Continuity Business Planning and Auditing of Educational Management Systems and Leading an Audit Team. The Candidate will be trained to confidently and professionally conduct a Stage 1 and Stage 2 audit on either a newly established Educational Organisations Business System or within an established system thoroughly checking and auditing existing documentation plus all of the organisations Management Programs and Processes. By the completion of learning the candidate will have ensured that they have a comprehensive understanding of Quality Management Systems, Auditing of Management Systems and be Training to Lead an Audit Team ready for preparation for a Third Party Audit (Certification Audit).

Standards Referenced: ISO 21001:2018, 29993:2017, 37301:2021, 44001:2017, 22301:2019, 19011:2018, 17021:2015 and 17065:2012 plus local, national, statutory rules and regulations and sector specific standards covering country of origin.
Supplementary Management System Standards - Guidelines for Value Add and Continuous Improvement: ISO 9004:2018: Quality Management - Quality of an organisation - Guidance to achieve sustained success, ISO 10014:2019: "Quality management systems" - Managing an organisation for quality results, ISO 26000:2010: Guidance on social responsibility - Guidelines and ISO 31000:2018: Risk management - Guidelines.

Resources: Extensive e-campus library with access to all applicable Standards plus a comprehensive list of course notes and reference material.

Length of program: Minimum 100 hrs, no set time limit is imposed, time taken is dependent on Candidates and or organisational time commitments and resources.

Approval Numbers: ISO-EOMS, ISO-LSP, ISO-TPA, ISO-TPALA, ACI-ACD and ACI-PBD.

Prerequisites: Candidates will need to have completed a Course in International Facilitation and also provide evidence, qualifications and industry experience demonstrating a comprehensive understanding of an "Educational Organisation" and an Integrated (QMS, EOMS, LS, EMS, OHS and IMS) Management Systems and their evaluation and be able to work within a team environment. Further candidates will need to be actively involved within an Organisation (Sponsoring or Facilitating) to undertake audit activities during the course and at the end of the course by undertaking both a Documentation audit review and final Stage 2 or Certification Audit whilst being observed and assessed undertaking a "Witnessed Activity".

Facilitator: All ACI Global Facilitators are Certified Business Professionals specializing in the specific scope being facilitated and have been assessed as competent in International Facilitation (ISO-FL), Attitude and Cultural Diversity (ACI-ACD) and have undertaken the Hogan Leadership Profile.

Special Needs: - If you have any special needs or requirements that your Facilitator needs to be aware of please Contact Us to discuss this in confidence.

Refund Policy: - No refund upon completion of registration and enrolment process.

ISO Certification Outcomes

Upon successful completion of this course both the Candidate and their Sponsoring Organisation achieve the following outcomes

  • Candidates: Diploma recognising the above referenced standards; and,
  • Sponsoring Organisation: ISO Certificate in Sustainability.

The candidate will be involved in the following key tasks:

  • Learn how a Compliance Management System in Conformance to the above standards will add value to an Organisation
  • Demonstrate the application of "Knowledge, Attitude, Cultural Diversity and Personal Disciplines" necessary to perform audits during an "Observational Event" under visual observation (Video) on either a newly established Business Management System or within an established system thoroughly checking and auditing existing documentation plus all of the organisations Management Programs.
  • Ongoing Assessments to ensure the candidates competencies are maintained in accordance with the candidates 3 year CPD agreement

Career Benefits

  • ISO Certified Business Professionals receive higher returns for services provided and greater chances of employment and or contracts
  • Three Year Continuous Professional Leadership Development Guarantee CPD for the period of ISO Certification (3 yrs).
  • Entry into the ACI Global Professionals' Register.
  • At the successful completion of the program candidates are able to apply for Registration with Third Party Certification Bodies (CB's). Please note conditions do apply for example industry experience, necessary auditor codes plus auditor experience are all considered essential requirements performing third party audits for further details please refer to your preferred Certification Body for further details.

Organisation's Benefits

  • ISO Certificate in business sustainability
  • Smooth passage to achieving ISO or industry Certification
  • No administrative nor Legal surprises
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"Educational Organisations Management Systems" Outcomes

  • Issued with a Diploma valid for three years covering ISO 21001:2018, ISO 29993:2017, ISO 37301:2021, ISO 31000:2018, ISO 19011:2018 and ISO 17021:2015;
  • Issued with a Personal ISO Certification Card for Auditing Educational Organisations Management Systems as a Third Party Auditor - Lead valid for three years;
  • Provided a three years Triennial Personal ISO Certification program with ongoing assessment to verify competency (VOC);
  • Supported by a three year continuous professional development agreement to support the triennial personal ISO Certification program providing unlimited access to the ACI Global secure e-Campus for all resource and personal development needs.
  • The Organisation that the candidate has worked with to demonstrate and have verified through an observational activity that they are competent is issued with a Certificate of Sustainability covering the nominated ISO or Industry Standard/s and Statutory Rules and Regulations.

"Educational Organisations Management Systems" Learning Tasks

  • Learn how a Quality Management System in Conformance to ISO 9001:2015 and ISO 31000:20189 will add value to an Organisation;
  • Understand the meaning of Business Acumen together with Risk Based Thinking and be able to determine the key drivers for Business or Organisational Success;
  • Learn the principles and guidelines for auditing management systems to International (ISO) and National Standards for an Organisation;
  • Demonstrate the application of "Knowledge, Attitude, Cultural Diversity and Personal Disciplines" necessary to lead an Audit Team in undertaking a Stage 1 and Stage 2 Audit during an "Witnessed Event" under visual observation (Video); and,
  • Ongoing Assessments to ensure the candidates competencies are maintained in accordance with the candidates 3 year CPD agreement.

"Educational Organisations Management Systems" Career Benefits

  • ISO Certified Business Professionals receive higher returns for services provided and greater chances of employment and or contracts;
  • Three Year Continuous Professional Leadership Development Guarantee CPD for the period of ISO Certification (3 yrs);
  • Entry into the ACI Global Professionals' Register; and,
  • At the successful completion of the program candidates are able to apply for Registration with Third Party Certification Bodies (CB's). Please note conditions do apply for example industry experience, necessary auditor codes plus auditor experience are all considered essential requirements performing third party audits for further details please refer to your preferred Certification Body for further details.

"Educational Organisations Management Systems" Needs Analysis and Course Outline

Overview Curriculum and Learning Outcomes for this course have been developed, implemented and undergo continuous improvement through input from Industry, ISO Technical Committees, independent third party audits and conform to the International ISO 17024 Conformity Assessment Standard - General requirements for bodies operating certification of persons with the following levels of Competency "Competent" (C) or "Not yet Competent" (NYC). If a candidate is assessed as (NYC) they are provided an additional attempt and are able to redo the assessment with additional mentoring and resources provided where necessary. There is no set number of additional attempts provided as this is determined between the candidate and their assigned facilitator.

Commencing the Journey of Accelerating Continuous Improvement (ACI)

Learners are provided a unique and secure access codes to access the ACI Academy to commence their course of learning as outlined below firstly undertaking an in depth "Needs Analysis" of their Personal Learning Needs. The Journey commences in a structured and informative way as listed:

  • Introduction
  • Getting Started
  • Setting up your personal learner centre;
  • Special needs addressed if applicable;
  • Continuous Professional Development Agreement signed;
  • Personal and Business Code of Ethics agreed and signed off;

Recognition of Prior Learning - ISO-RPL/RCC

Recognition of Prior Learning, Current Competence and Capability is examined through:

  • Industry Experience against required Learning Outcomes examined;
  • Prior Learning against required Learning Outcomes examined;
  • Current Competence against required Learning Outcomes examined;

Graduate Management Admission Test (GMAT) undertaken to determine competence against the following "STEM" subjects and English Proficiency:

  • Science;
  • Technology;
  • Engineering;
  • Mathematics, and;
  • English Proficiency.

Hogan Personal Disciplines assessment undertaken to determine Seven Key Leadership skills:

  • Adjustment: The degree to which a person is calm and even tempered or conversely, moody and volatile;
  • Ambition: The degree to which a person seems leader like, seeks status and values achievement;
  • Sociability: The degree to which a person appears talkative and socially self confident;
  • Sensitivity: Reflects social skill, tact and perceptiveness;
  • Prudence: Concerns self control and conscientiousness;
  • Inquisitive: The degree to which a person seems curious, adventurous and imaginative;
  • Learning Approach: The degree to which a person enjoys academic activities and enjoys education as an end in itself.

Personal Strengths, Weaknesses, Opportunities and Threats (SWOT) undertaken

The results of the Hogan Assessment will enable a detailed Personal SWOT to be undertaken to:

  • identify general career-related strengths and development needs and;
  • highlight the most effective techniques for individuals and help facilitators to enable individuals reach their career goals.

Cultural Awareness

Whilst technology makes it possible to collaborate with colleagues around the world, intercultural challenges present unanticipated obstacles. Facilitators and their audience "learners" need to trust and understand each other, and as part of this training program and its associated Continuous Professional Leadership Development (Post Graduate) Program will assist in this.

Cultural Awareness is the foundation of communication and it involves the ability of standing back from ourselves and becoming aware of our cultural values, beliefs and perceptions.

Prior to the commencement of any course the Facilitator and Learner both undertake an "Open Session" of getting to understand each other with this final segment of the ISO Learners Needs Analysis discussing prior learning, industry experience, the learners "Sponsoring Organisation", the Hogan and GMAT assessments and finally targets and goals for the learner to complete their Learning Program.

The final step of the Learners Needs Analysis is taken with the Facilitator taking the Learner into the Academy Library and showing them the allocated Standards and resource material which will be needed to be referenced and used throughout the learners course.

Course Outline

Resource Centre

  • Course Library
  • Benefits of ISO Standards
  • ISO Changes
  • Managing change
  • Introduction to auditing
  • Resource Material

Educational Organisations Compliance Business Management System - ISO-EOMS, ISO-LS, ISO-CBMS, ISO-CBRM and ISO-RM.

  • Assessment to determine an understanding and application of the Principles of Quality Assurance as it apples to a Quality Organisation;
  • Assessment to determine an understanding of the application of Corporate Social Responsibility (CSR) Principles in the context of a Quality Educational Organisation;
  • Assessment to determine an understanding and application of the Potential Benefits of a Quality Educational Organisation;
  • Assessment to determine an understanding and application of the Potential Benefits of incorporating a "Business Continuity Management System" into an existing Quality Educational Organisation;
  • Assessment to determine an understanding and application of Compliance Objectives and Principles within the Context of a Quality Educational Organisation;
  • Assessment to determine an understanding and application of Risk Principles and their Integration into and with existing Management System Standards Principles, Objectives and Guidelines;
  • Assessment to determine an understanding and application of Collaborative Business Relationship Management (CBRM) and engagement of Interested Parties and Stakeholders;
  • Assessment to determine an understanding and application of Integration of Risk Guidelines along with others systems into an existing Business Management System or Systems;
  • Assessment to determine an understanding of the Process Approach (PDCA), Scope and Applicability as applies to a Quality Educational Organisation;
  • Assessment to determine an understanding and application of Business Acumen, Business Systems and their Operational Architecture as apples to a Quality Educational Organisation;
  • Assessment to determine an understanding of the Internal and External issues of an Organisation using both a Pestel and SWOT Analysis;
  • Assessment to recognise CSR, Compliance, Collaboration and Risk with the engagement of Interested Parties and Stakeholders;
  • Assessment to demonstrate and Relate the Business Management System to the Organisations Clients both internal and external;
  • Assessment to demonstrate an understanding of Compliance and Risk based thinking as it relates to an organisations enterprise risk management process;
  • Assessment to demonstrate an understanding of an Organisation Leadership Architecture and supporting processes;
  • Assessment to demonstrate an understanding of Risk Design, Implementation, Evaluation and adaption into existing Business Processes;
  • Assessment to demonstrate an understanding of an organisations Compliance, Planning and Risk Management Processes;
  • Assessment to demonstrate an understanding of Collaborative Business Relationships and Risk Planning (Assessment, Treatment, Monitoring, Review, Recoding and Reporting;
  • Assessment to demonstrate an understanding of an organisations Support, Infrastructure (Assets) and Resources Architecture Processes;
  • Assessment to demonstrate an understanding of an organisations Operational Processes including Compliance Obligations, Course Design and Project Management;
  • Assessment to demonstrate and be able to undertake a Third Party Audit on a known "Sponsoring" Organisation;
  • Assessment to demonstrate an understanding of an organisations Performance Evaluation Processes and;
  • Assessment to demonstrate an understanding of an organisations Improvement and Innovation Processes;
  • Interview and possible observations to assess Progress

ISO Auditor - ISO-TPA.

  • Assessment to understand the application of the principles, procedures and techniques of auditing
  • Assessment to demonstrate an understanding of how to conduct of an effective audit in the context of the auditees organisational situation
  • Assessment to demonstrate an understanding of the application of the regulations, and other considerations that are relevant to the audit management system, and the conduct of the audit.
  • Assessment to understand and be able to demonstrate through "Observational Means" how the internal audit program addresses both elements of the management system and "Risk to the Organisation.
  • Interview and possible observation to assess final audit assessment

ISO Third Party Auditor Lead - ISO-TPLA.

  • Assessment to understand how teams work;
  • Assessment to demonstrate how to set up an audit team;
  • Assessment to understand how to improve team efficiency;
  • Assessment to demonstrate communication within teams.
  • Interview and possible observation to assess final audit assessment

Skill assessment

  • Risk and Evaluation duration calculation
  • Evaluation planning
  • Quoting process
  • Audit planning
  • Audit confirmation
  • Stage 1 Audit undertaken
  • Skills assessment Interview

Finish up

  • Request Certificate
  • Complete Evaluation Survey
  • Receive and Upload Certificate
  • Final Interview

Capability Verified by a Witnessed Activity

Demonstrate the Verification of Capability by a "Witnessed Activity" by undertaking a Document Review and a Stage 2 (Third Party) audit and validating the following.

  • Conformance to ISO 19011 Clause 7 applicability Competency, Awareness and Training;
  • Demonstrate audit planning;
  • Demonstrate the Possession of the necessary Industry Codes:
  • Demonstrate the ability to perform a Stage 1 Audit;
  • Demonstrate the ability to perform a Stage 2 Audit, to ready an organisation to achieve Third Party Certification to the above referenced Standards "Learning Program Details.

Insurances - Public Liability and Professional Indemnity Insurance Requirements for Professionals

It is a requirement for all Professionals undertaking audits on behalf of third parties that you are covered for both Public Liability and Professional Indemnity Insurance.

ACI Global's preferred supplier is "EnviroSure" with full details being found Here on their website.

Academy Enrolment

Getting started is as easy as clicking on the e-learning Registration Tab below, Register and Pay for your course all online and you can be started in less than 6 Hrs (Dependant on International Time Zones and Clearance of Funds).

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2021-01-29