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Professional Leadership Development Quality Management Systems Certificate in Lead Audit - Blended Delivery

COURSE OVERVIEW: This programme caters for candidates with diverse industry backgrounds, wanting to implement positive outcomes for organisations as well as training them to be able to confidently and professionally lead an Audit Team. Participants will be trained to carry out evaluations on an Organisations Internal Audit Programme as well as prepare both the organisation and its employees for a Third Party Certification Audit. Participants will also be able to undertake a full Skill Examination online to ready them for RABQSA Auditor Certification if they choose.

COURSE PRICE: $2,800.00 AUD (Includes 3 Year Professional Leadership Development Guarantee).

COURSE REGISTRATION: Online and courses may be cancelled if adequate numbers are not enrolled.

COURSE RECOGNITION: Certificate of Competence RABQSA-QM, RABQSA-AU & RABQSA-TL.

COURSE LENGTH: 5 Days

COURSE APPROVAL NUMBERS: RABQSA-QM, RABQSA-AU, RABQSA-TL.

COURSE CODE: QMSBLA

COURSE FACILITATOR: Approved RABQSA Tutors

REFUND POLICY: - No refund upon completion of registration and enrollment process.

3 YEAR PROFESSIONAL DEVELOPMENT GUARANTEE: Each ACI Global Course or Programme is backed by a "3 Year Professional Leadership Development Guarantee" ensuring the Candidates Professional Leadership Development is maintained relevant to the training provided. This service is included in the Course or Programme Price and conditions apply.

AUDITOR REGISTRATION: At the successful completion of the course candidates are encouraged to seek Registration with RABQSA International Inc, before applying for their preferred scope of Auditor Registration. For full details and costs of auditor registration with RABQSA including details of their "Skill Examination" please refer to the RABQSA International Web site.

KEY COMPETENCY OUTCOMES

QUALITY MANAGEMENT SYSTEMS - RABQSA-QM.

• Competency Unit: Understand the application of Quality Management Principles in the context of ISO 9001:2008.
• Competency Unit: Relate the QMS to Organisations Products including services and operational process's.

AUDIT - RABQSA-AU.

• Competency Unit: Understand the application of the principles, procedures and techniques of auditing
• Competency Unit: Understand the conduct of an effective audit in the context of the auditee’s organisational situation
• Competency Unit: Understand the application of the regulations, and other considerations that are relevant to the audit management system, and the conduct of the audit.
• Competency Unit: Practice personal attributes necessary for the effective and efficient conduct of a management system audit.

TEAM LEADER - RABQSA-TL.

• Competency Unit: Establish, plan and task the activities of an audit team.
• Competency Unit: Communicate effectively with the auditee and audit client.
• Competency Unit: Organise and Direct audit team members.
• Competency Unit: Prevent and resolve conflict with the auditee and/or within the audit team.
• Competency Unit: Prepare and complete the audit report.

KEY LEARNING OBJECTIVES:

• KEY LEARNING OBJECTIVE 1 - International Standards covered ISO 9001, 9004 and 19011.
• KEY LEARNING OBJECTIVE 2 - Relevant Legislation, Statutory Laws and the Eight Quality Management Principles.
• KEY LEARNING OBJECTIVE 3 - Key Quality Policies, Objectives, Impacts and Key Performance Indicators (KPI's).
• KEY LEARNING OBJECTIVE 4 - Evaluating to ensure compliance to ISO 9001:2008.
• KEY LEARNING OBJECTIVE 5 - Evaluating the developed QMS, its documents and related records.
• KEY LEARNING OBJECTIVE 6 - Audit Definitions, Principles and Categories.
• KEY LEARNING OBJECTIVE 7 - Stages of an Audit and followup activities.
• KEY LEARNING OBJECTIVE 8 - Audit Teams and followup actions.
• KEY LEARNING OBJECTIVE 9 - Setting up Teams and Management Review.
• KEY LEARNING OBJECTIVE 10 - Improving Team efficiency and Improvement planning.
• KEY LEARNING OBJECTIVE 11 - Training the trainee auditor and Team members.

KEY LEARNING OUTCOMES:

KEY LEARNING OUTCOME 1 - Achieve Competence in Quality Management Systems in line with the following Key Evidence Criteria:

• The Intent & Requirement of each clause of ISO 9001 is Understood.
• The Relationship between the 8 QMP and ISO 9001 is understood.
• Mandatory Documents required by ISO 9001 is understood.
• Conformity to the clauses of ISO 9001 is understood.
• The Audit Report used uses correct terminology.
• The Effectiveness of the QMS is evaluated.
• The Audit Report reflects the specific Business under audit.
• Difference between Legal Compliance and Conformity to ISO is reported.
• Product Realization Processes are Evaluated.
• Audit Evidence Demonstrates Conformance.

KEY LEARNING OUTCOME 2 - Achieve Competence in Auditing in line with the following Key Evidence Criteria:

• Audit Principles understood and applied.
• Audit Definitions understood and applied.
• Audit Criteria understood and applied.
• Audit Planning understood and applied.
• Document Review understood and applied.
• Onsite Audit Activities understood and applied.
• Audit Reporting understood and applied.
• Audit Evidence understood and evaluated.
• Followup Activities understood and applied.
• The Management System is audited to Criteria, Plan and Reference Standard.
• Sampling understood and applied.
• Techniques to establish positive relationships.
• "Attitude" - Cultural, Language and Ethical Issues.
• Regulations, Legal Requirements and Codes of Practice.
• Effective Communications understood and practiced.
• Personal Attributes and Questioning Techniques understood and practiced.

KEY LEARNING OUTCOME 3 - Achieve Competence in Leading an Audit Team in line with the following Key Evidence Criteria:

• Understand the Roles and Responsibilities of Audit Team Members.
• Onsite Team Audit Activities are Planned explained and understood.
• Feasibility of the Audit is explained and understood.
• Audit Objectives and Timing are understood.
• Team Selected According to the Business.
• Checklist and Appropriate Documents Prepared, explained and understood by all team members.
• Evidence of Audit Plan Prepared Accurately and all team members involved.
• Legislation and Standards Addressed.
• Preparation Prior to an Audit performed.
• Communication during the Audit performed and understood.
• Planning an effective closing meeting.
• Audit outcomes are explained and understood.
• Ensuring the Audit was effective.
• Areas of Conflict are addressed and mitigated.
• Addressing Disagreement with Audit Finding between team members.
• Addressing Conflict with the Auditee.
• Communicating the Audit findings.
• Ensuring Followup actions are agreed and carried out.
• Closing out an Audit.

INTERNATIONAL COURSE PROVIDERS

Australia: ACI Global

Course Dates 2010

• 15th February - 19th February - Sydney
• 8th March - 14th March - Melbourne
• 12th April - 16th April - Brisbane
• 3rd May - 7th May - Adelaide
• 5th July - 9th July - Perth - Repaced by Online Programme
• 9th August - 13th August - Sydney - Replaced by Online Programme
• 6th September - 10th September - Melbourne - Replaced by Online Programme

New Zealand New Zealand Organisation for Quality Contact them for further for details.

Course Dates 2010

• 15th March - 19th March Auckland.
• 14th June - 18th June Christchurch.
• 22nd November - 26th November Palmerston North.

For further details Download Brochure.

Malaysia Partners in Quality. Contact them for further for details.

Malaysian Course Dates 2010 To be advised.

Auditor Training On Lne: An alternative pathway may be the ACI Global RABQSA accreditated competency based e-Learning via the e-Quip Learning Management System Quality Lead Auditor Courses for details.

IN HOUSE OPTION: ACI GLOBAL'S `Quality Systems Auditing' is also available as an in-house option. For more information on either of ACI Global's Lead, Internal or Integrated Auditor courses please Contact Us for further details.

ACI Global Corporate Pricing: All pricing is based on three distinct zones and within each zone allowances are made for regional development of each country of origin.

The following pricing zones will apply:

• Australian $AU - includes New Zealand and Asia
• American $US - includes the United States, Canada and the United Arab Nations
• United Kingdom $EU - Includes United Kingdom and Europe.

Further Information: on the Lead QMS Audit course prices and course dates applicable to your country of origin please Contact Us and we will arrange for one of our agents or distributors to contact you to discuss your desired learning outcome.

COURSE OR PROGRAMME ENROLLMENT: Getting started is as easy as clicking on the e-learning Registration Tab below, Register and Pay for your course all online and you can be started in less than 6 Hrs (Dependant on International Time Zones and Clearance of Funds).

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