Privacy, Copyright and Refund Policy's.
ABN 68110019460
Collection and Storage of Personal and Professional Leadership Development Information.
Privacy - Protecting your Privacy in Line with ISO 23988 and ISO 27001.
Personal Information: - Personal information such as names, usernames, email addresses and passwords may be collected and held, for use in fulfilling the primary purposes intended. This information is not provided to any other party under any circumstances and can only be amended or altered by the candidate requesting this in writing.
Professional Leadership Development Information: - Information collected for the purposes of ongoing Professional Leadership Development such as Resumes, Industry Experience, Prior Learning, assessment and examination data may be provided to independent third parties such as certification bodies only after the signing of a privacy commitment by the candidate prior to the request for this information.
All reasonable steps are taken to protect the security of the personal information held, be it stored in electronic or hard copy form. Except for the reasons given in the NPPs, access is available to the person whose information is held, subject to the payment of reasonable expenses incurred in extracting such information. Access to personal information can be arranged by contacting the Managing Director via our contact page.
ACI Global Pty Ltd acknowledges and takes seriously its obligations under the Privacy Act 1998 (as amended by the Privacy Amendment Private Sector Act 2000) and the associated 10 National Privacy Principles (NPPs). This Privacy policy is an evolving document which we plan to further develop in line with not only our commitment to the Privacy act but also our commitment relating to corporate governance reporting CSR.
All records of personal information supplied by the candidate including assessments and moderation are held within the secure data centre at "Global Switch Data Center" in Sydney Australia.
ACI Global and Associated Partners abides by the following International Standards:
As part of ACI Global and Associated Partners commitment to Privacy Regulations both nationally and internationally ACI Global and Associated Partners will restrict the access of records of the candidates personal information including all data uploaded within e-quip including ongoing assessments and associated performance outcomes. It will involve access to related moderation activities tied into Key Performance Outcomes KPO's, Key Performance Indicators KPI's tied to the actual course attended, together with Key Personal Performance Indicators KPPI's for the candidate.
i) The above information may be disclosed to the following parties:
ii) Independent Moderation of Assessments
ACI Global's Moderation Process is Internationally Unique and possible a world first in that all assessments are moderating not only by either RABQSA, IRCA or EOQ, ACI Global also has in place an Independent Body of Experienced Professionals which review annually a sample of all Candidates Assessment Marking as well as Appeals and Feedback from both Facilitators and Candidates.
The ACI Global Moderation Process ensures a balanced and transparent approach is achieved to the scoring of assessments. To further strengthen the Moderation Process All Facilitators and or Tutors undertaking assessment scoring must have completed the International Facilitation Programme and be approved by an Independent Third Party such as RABQSA, IRCA or EOQ.
Copyright
All information provided and stored on and within the ACI Global Web site and e-learning, e-examination and assessment centre including all html code and associated links remain the property of ACI Global at all times, including html code and associated links which may be provided to clients using either the ACI Global LMS or associated platforms. Copying or changing information, code or associated links without the expression permission in writing from ACI Global will result in action in the strongest terms in both National and International Courts as applies at the time of the offence
Breaches to Copyright/Privacy or attempts to Spam
ACI Global reserves the right to suspend without notice access to the ACI Global LMS if any breaches are found to have occurred and traced to a users email, IP, ISP or Domain address. It is not permitted at any time to share email addresses or passwords and if a breach is found the users email is suspended and deleted from the LMS data Base immediately.
Refunds
ACI Global has a policy of not refunding a candidates course or programme fee once the canidate has completed the ACI Global registration and enrollment process. Notification of our refund policy is clearly indicated on our website.
Complaints concerning our Privacy Policy.
All complaints under this policy will be treated seriously, dealt with promptly and in a confidential manner and may not be used to affect the provision of any goods or services either requested or contracted to be supplied to the complainant.
Complaints under this policy are those that relate to collection of personal information or how it is collected, stored, used or disclosed. We are committed to ensure all staff undertake training on privacy and the person receiving the complaint will attempt to resolve the complaint, forwarding information on actions taken to the Managing Director. Complaints will be recorded and reported in the Compliance Report to the Board of Directors of ACI Global Pty Ltd.
Complaints concerning the privacy practices or about how personal information is managed, may be forwarded at any time to the Chief Executive Officer.
Privacy Statement
All documentation, whether electronic or printed, generated by or on behalf of the company from which personal information may be collected as a part of the transaction process the primary purpose of which is to provide products or services, will carry the following statement concerning privacy:
"Your Privacy"
ACI Global Pty Ltd respects stakeholders' privacy at all times. When processing your order or application we collect personal information about you for the primary purpose of providing you with a high level of customer service. We may also use this information to inform you of other related products and services which may be available.
As we value your privacy we do not make your personal information available to other organisations without your explicit consent, and you have the right to gain access to your information at any time. Please direct privacy related enquiries to the Chief Executive Officer on +612 8003 4997 or Contact Us
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