Global Business Improvement Specialist (Consultants) and Technical Advisors Register

The ACI Global Business Improvement Specialist and Technical Advisors Register provides organisations wanting part time highly experienced contract personnel, a brief overview of the experience and skill set for a number of people over a wide range of Industries sectors that can add significant value for an Organisation.

ACI Global will only release full details for each of its Business Improvement Specialist once a formal request has been made from an organisation and agreement has been made with the Business Improvement Specialist. Once an agreement has been reached a full and comprehensive CV providing Industry Experience and Prior Learning will be provided and an Interview between both parties will be arranged.

Candidates BIO's and Brief Industry and Professional Experience.

Ian Erskine - Managing Director and CEO.

Specialist Areas: Quality, Environmental, Health and Safety, Food Safety HACCP and Corporate Governance..

Professional Membership's and Qualifications. - Australian Fellow Australian Institute of Management (AFAIM), Member of the International Internal Auditors Association of Australia (MIIA), member of the American Society for Quality (ASQ) and founding member of the Global Reporting Initiative in Australasia (GRI).

Professional Experience. - Ian is an experienced senior executive with over thirty five years of executive management experience highlighted with outstanding successes in business development and creating overachievers within the workplace. Ian is an Associated Fellow of the Australian Institute of Management as well as a member of the International Internal Auditors Association, and able to draw upon a very extensive network to add to his experience. He is presently managing director of ACI Global a Global Quality Assurance service provider based in Sydney Australia, specialising in professional development through training of personnel to achieve high achiever status. He also provides specialist advice, analysis, planning and implementation of unique tools designed to significantly lift the growth and profitability of medium to large enterprises.

His work is based on the commitments and values developed during his years in senior management within the Energy, FMCG and Primary Industries. These capabilities have significant relevance to medium to large scale enterprises, none the least is a commitment to corporate governance through personal accountability, plus a passion to create an environment for strong and sustainable results. His services are invaluable in taking business's to the next level, being able to reinvigorate and untangle existing systems to achieve strong bottom line results.

Tony Stephenson - Director Education, Training and Professional Development

Specialist Areas: Quality, Environmental, Health and Safety.

Professional Membership's and Qualifications - BE [Melb] - Mechanical and Industrial Engineering, ME [Auck] - Engineering and Industrial Management, FIQA - [Fellow Institute of Quality Assurance] [UK], Senior Member and Country Councillor American Society for Quality Professional Member Institute of Accredited Business Consultants (PMIABC).

Professional Experience. - Tony has significant experience with technical, service and management roles in manufacturing, education, primary production and "supply chain" industries. Tony has worked in many countries worldwide from Japan, Brazil, the USA, UK, to Taiwan, Hong Kong, Malaysia to Australia and NZ. He has been a Director of the Quality Society of Australasia, Design Awards Judge, and a Chairman / Committee member for the Independent Business Foundation, the AIEF and SEAANZ for many years. 

Jon Bergsson

Specialist Area: Quality Management RABQSA Lead Auditor RABQSA-AU, RABQSA-QM and RABQSA-TL, Quality Assurance and highly experienced within the Pharmaceutical Industry NAICS 325412 - Pharmaceutical Preparations Manufacturing and ANZSIC code 2543 - Medicinal and Pharmaceutical Production Manufacturing.

Qualifications and Professional Development: M.Sc.Pharm., University of Iceland and Royal Danish School of Pharmacy. Member of Pharmacists Union of Iceland. Founding member of Quality Management Society of Iceland and is a member of the American Society for Quality (ASQ).

Professional Experience. - Jon has over 30 years of experience in the pharmaceutical industry in management and executive positions. Specialized in quality management, quality assurance and control for pharmaceutical industry. Considerable experience in Central and East European Countries as Quality, Technical, and Operational manager and executive director, and as Project Director for reconstruction and new facilities. Extensive experience in assessing, reporting, and reorganizing of production and quality control facilities, human resources, organization, quality management, documentation and IT systems.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Ivan Pearson.

Specialist Areas: Director of Specialist Training "Aviation Sector"

Professional Membership's and Qualifications - Member of International Register Certified Auditors (IRCA) Member of the American Society for Quality (RABQSA) Member of Australian Organisation for Quality Mechanical Engineering Certificate (City & Guilds London Institute) UK Civil Aviation Authority Licensed Aircraft Maintenance Engineer.

Professional Experience. - Ivan has spent approximately forty years within the aviation industry that has given him an extremely broad knowledge base with both civilian and military operations. He has held positions as Quality Manager for a number of internationally recognised aviation organisations as well as being an Air Safety Auditor with the Civil Aviation Safety Authority in Australia. Having completed a series of Quality Management Training Programmes and with significant audit experience with major international airlines, has led him to gain recognition as a Certified Lead Auditor (Aerospace).

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Jenny Parker - Director, QMIS Pty Ltd.

Specialist Area's: Environmental Management, Training, Lead Auditor (Quality, Safety Environmental), Sustainability, Carbon footprinting.

Professional Memberships and Qualifications. - BA (Hons) Geography, MSc Environmental Science, MA Public and International Law, Lead Auditor, Carbon Accountant. Certified Environmental Practitioner with EIANZ.

Professional Experience. - Jenny is an environmental scientist who has worked on a variety of large projects across many industries with government, consultancies and the private sector. She has held a number of senior roles in the Corporate sector. With a strong background in sustainable practices she draws on extensive experience with major projects and in liaising with government authorities, community groups and corporations. She develops and provides environmental, management systems and community consultation training. She also works closely with clients to develop and implement management systems and provides auditing services.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Troy Lockyer.

Specialist Area's: Troy is a security consultant specializing in maritime security. He can deliver the following services: Maritime Security & Vulnerability assessments, Risk & Threat assessments, Target hardening of sea-going vessels, Writing of Standard Operating Procedures (SOP's) to compliment current ship or port facility security plans and Security training of guard forces, piracy prevention for ship's personnel promoting security awareness.

As a certified RABQSA Lead auditor, Troy is able to provide auditing services to ISO 28000, AS 4360, HB 167 standards, and he can also audit to ISPS code requirements.

Professional Memberships and Qualifications. - Lead Auditor, Security Management Systems (RABQSA) Cert 023386, ISPS - CSO, SSO, PFSO and PSO, Maritime Transport & Offshore security (Australia), Maritime Security Identification Card (MSIC) - BRS0000015, Masters in Security (ongoing) and Troy speaks Indonesian.

Professional Experience. - Troy has over 15 years military experience, including service in the Australian Special Forces (SAS) and has operated and consulted in south-east Asia, the Middle East, Africa, USA, South America, and the Pacific region. He has delivered maritime security services, executive protection, and industrial security for high-risk facilities and is a certified skills examiner and Lead Auditor in Security Management Systems (RABQSA) to ISO 28000. Troy has extensive knowledge of maritime security in both national and international situations working well beyond the ISPS code and requirements and continues to do so for international Oil & Gas companies.

Troy has Established and owns & operates a successful security business with national and international clients. Troy is a First certified skills examiner and Lead Auditor, internationally, in Security Management Systems (RABQSA). Troy has Conducted Maritime security & Vulnerability assessments for vessels and port facilities, in Batam, Indonesia as well as Conducted anti-piracy training for personnel for major clients in the Oil & Gas Industry.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Olga Lihou

ACI Global Lead Tutor - Specialist Area's: Quality, Environmental, Occupational Health and Safety, Accident Investigation and Risk Management.

Professional Memberships - Full member of the Royal Australian Chemical Institute (RACI), member of the International Training and communications association (ITC) Wollongong NSW and a current memeber of JAS-ANZ Technical Committee for the Review of PO2 Procedure Issue 3. Olga has also just completed Cert IV Workplace Training and BlueCard Construction for WA.

Professional Experience. - A result orientated, self motivated Analytical Chemist with 4 years direct Technical and Managerial experience in Quality Environmental and OH&S Systems and another 31 years in the field of Industrial Chemistry. Olga is also a senior RABQSA Auditor in Environmental, Quality and Health and Safety Management Systems.

Valuable expertise has been gained across various fields of Analytical Laboratories, including Safety, Stack and Air Emission Testing within BHP Port Kembla and the Science Faculty of Wollongong University.

Key attributes include excellent Organisational skills, Commitment to "Share Best Practice" for Quality, Safety and Environment Systems within Organisations and a strong desire to reach a successful outcome. Olga has been actively engaged in OHS issues such as a Safety Officer, including over 24 years with direct involvement in the OHS issues relating to Work Place Environments. Key responsibilities included Safety Training, Hazard Risk Management, Management of Hazardous Substances Register, Implementation systems for Management of MSDS and Associated Risk Assessments, Safety Incident Reporting, Safety Meetings.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Glenice Mayo

Specialist Area: Quality, Education and Professional Development

Qualifications and Professional Development: Bachelor of Applied Management (Otago Polytechnic), Lead Auditor Quality Management Systems, Certificate in Quality Education, NZ Teachers Registration Board Practising Certificate, Secondary Teachers College Diploma (with distinction).

Professional Experience. - Currently Manager of the Academic Quality Unit at Otago Polytechnic, Dunedin, Glenice's career has spanned the secondary and tertiary education sectors, and workplace training opportunities at national, regional and local levels.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Scotia Boelee

Specialist Area: Commercial Negotiation, Market Analysis and Entry, Change Management, Strategic Planning and Governance, Business Development, Compliance and Audit, Dispute Analysis and Resolution, New Product Development and Operations (HSE)/Controls Integrity.

Qualifications and Professional Development: MSc (Chemistry), University of Canterbury, NZ; MSc (Phil), London School of Economics, UK; BSc (Chemistry); Lead Auditor Quality and Operations Integrity Management Systems; Critically Reflective Crown Directors, Massey University; Advanced Negotiation Methodology, Situation Management Systems; Advanced Profitability Analysis, ExxonMobil.

Professional Experience. - Scotia is an achievement oriented, dynamic strategist with 17 years experience in international markets. She has a successful track record in the energy, process, manufacturing and service sectors for multi-national corporations and small enterprises in various management, business development, commercial negotiation, operational integrity, strategy and risk focused roles.

She is an innovative compliance and business development specialist, whose personal attributes include a strong commercial drive, excellent interpersonal, analytical and communication skills and leadership qualities necessary to succeed in the most competitive markets.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Dr John H Troughton

Specialist Area: Design and implementation of Performance and Conformance Management Systems

Lead Author of The Quality Guru BLOG Site: - Environmental Sustainability (GreenHouse Gases, Emissions Trading and carbon Footprint.

Qualifications and Professional Development M Ag Sc, Ph D, D Sc, FRSNZ, Director, Guntonia Investments, Business Associates Networks, HomeNet Pty Ltd, and The Management Practice. NZ National Research Fellow 1966-69, Carnegie Fellow 1973, Eisenhower Fellow 1984, Member of Australian National University Council 1968-69.

Dr Troughton, through research at the Physics and Engineering Laboratory, DSIR, NZ and international projects, has developed a professional background in food processing, agriculture, horticulture, biotechnology, biophysics and ecology. His training was at Canterbury University NZ, Australian National University and Stanford University, USA. He has produced over a 100 papers and books, and lectured and consulted internationally in fields as diverse as energy, biology, information technology and business management. Corporate management experience has been gained in both Public and Private institutions such as the DSIR NZ, Goodman, Fielder, Wattie, and as Director of eight companies in the food (fresh and processed), information technology, management and high technology sectors. These companies have been in NZ, Australia, Asia, and the USA, and have involved production and marketing for both domestic and export markets

Ribhu Nath Lavania

Specialist Area: - Consultancy, Training and Appraisals of Software Quality, Metrics Based SPI, CMMI® and Project Management.

Lead Author of The Quality Guru BLOG Site: - Software Quality, Metrics Based SPI, CMMI® and Project Management.

Qualifications and Professional Development: - Platinum member of SEI Repository, active member and contributor of working professionals Yahoo group on CMMI, Participating in ATLAS (ask the lead appraisers) #12 and 17 series of CMMI model change proposals, reviewer of articles submitted to SEPG Europe. CMMI mentor of Siliconindia.com.

Professional Experience. - Ribhu has thirty two years of IT experience in Software Quality and IT manufacturing highlighted with outstanding successes in Software Quality Implementation and PC manufacturing. He is very strong in software quality concepts, Software CMM® & CMMI-Dev®, ISO 9001:2008, ISO 90000-3: 2004, EFQM and TQM implementation using Phil Crosby methodology. A qualified lead auditor of ISO 27001:2005 based Information Security Management Systems; he has conducted more than 67 third party ISO 9000 audits on behalf of American Quality Assessors and also a number of EFQM audits. Ribhu has led four CMMI-Dev® initiatives in India and Philippines. He is currently a Candidate SCAMPI(SM) Lead Appraiser.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Rachel Robinson

Specialist Area: - ISO9001:2008, ISO19011, International Training Provider and Examiner Certification Scheme (RABQSA & IRCA).

Qualifications and Professional Development: - Bachelor of Business in Tourism, Southern Cross University, RABQSA International Certified QMS Auditor.

Professional Experience. - Rachel has applied her administration and management skills effectively to the conformity assessment industry and shown her value as an auditor and consultant in a short period of time. Rachel has worked in a variety of service industries and is able to apply her wealth of knowledge in the administration and customer service fields to new environments. Through her experience with RABQSA International, Rachel is a technical expert in the area of training certification and would be an asset to any organisation seeking certification for their training product. Rachel has the innate ability to assess the strengths and weaknesses of systems and to initiate and complete quality improvement activities.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Leo GillmanSpecialist Area: - Occupational Health and Safety, Training, Lead Auditor RABQSA.Experienced OHS Management systems, Risk Assessments and Training in the construction Industry.

Qualifications and Professional Development: - BS.OHS, Dip Training & Assessment member SIA (Safety Institute Australia).

Professional Experience. - Leo qualified as a Plumber and Gas Fitter working in the housing and commercial industry, not long after his apprenticeship he joined the Gas and Fuel Corporation where he spent the next 14 years involved in Industrial relations and safety. Leo spent 10 year in the union movement where he expanded upon knowledge of Industrial relations. He enhanced his training experiences as a director on the Construction Industry training board. He has worked as an OHS consultant since 2000 working on some large projects in the civil and commercial construction industries. Leo has continued his professional development by completing short courses such as first aid and traffic management. He is also qualified in asbestos removal and electrical testing and tagging. Leo trains other in these areas as well as Certificate 111, Certificate 1V and Diploma in OHS. With over 40 years or work experience in different industries Leo has a base of broad experience and expertise behind him to evaluate your company's OHS performance with a high level of professionalism.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Dr Yan Poh Soon

Dr Yan is an internationally recognised engineering & management system auditor and trainer. He provides services to industries covering food, chemical, automotive, marine, aerospace, mechatronic and info-com technology.

Qualified with a Doctorate in business administration, Dr Yan is also a USA Registered Professional Engineer in manufacturing, UK Chartered Engineer in electrical & marine engineering, as well as UKAS recognised Lead Auditor.

With his expertise, Dr Yan is well equipped to provide you with total solutions to your strategic and operational needs.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Ann N. Bersbach

Professional Qualifications; Purdue University, West Lafayette, Indiana, A.A.S., Electrical Engineering Technology, 1993, Alexandria University, Egypt, M.B.CH.B., Biology and Physical Science, 1982. Degree is equivalent to BS plus graduate study towards Masters Degree. Class IV Municipal certified operator in wastewater Class D Industrial certified operator in wastewater Current OSHA 40 hours certificate, Certified in drinking water microbiology laboratory.

Representative Project Experience Wastewater Treatment Manager - Green Coating Division, Connersville Indiana. Industrial plant experience includes: Systems design and update. Maintenance programs and equipment purchases. Solids handling and disposal. Chemicals storage transport and disposal. Compliance reports and permits. Treatment of heavy metal wastes, hexavalent chromium, complexed zinc and cyanide. Designed cyanide destruct system. Experience in meat packing industries, DAF systems and biological treatment. Ammonia removal and ponds systems.

Certified Operator: Class "IV" municipal and class "D" Industrial wastewater Certified operator in Indiana. Completed and submitted Monthly reports of operation, discharge monitoring reports and sludge annual reports to the government. Completed and submitted state and federal reports related to hazardous waste such as biennial report, SARA title II report and underground storage tank.

Wastewater Engineer: - System Design: Municipal: Activated sludge plants, trickling filter plants, SBRs and combined plants. Industrial: Electroplating and metal finishing plants, automotive industry, oil refinery, pulp and paper, food, poultry andmeat-packing.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Robert Dewstow

Senior Executive with diverse industry experience and a strong General Management, Legal and Commercial background. Bob has well developed interpersonal skills, results-oriented and is dedicated to cost effective business solutions and customer satisfaction. He has excellent educational credentials including holding an MBA.

Bob is presently Managing Director of his own business "The Corporate Doctor" assisting businesses as a Strategy Consultant, developing business plans, including financial projections, for company's seeking to enter the telecommunications resale market. He is currently assisting a group to set up a VoIP telecoms business; assisting in creating the business plan, negotiations with various service providers, determining the marketing strategy, pricing, and advising on channels to market.

From January 2002 through to late 2003 Bob held the position of Commercial Manager for Tenix Australasia's largest defence contractor. He established the commercial and contractual frameworks for the company's IT security subsidiary, promoting and selling its hardware and software products and services internationally and ensuring its Intellectual Property was protected. He was instrumental in gaining access to the UK market through agreements with HP and Cap Gemini. The company's product was mandated by the UK Department of Defence in a $15 billion contract to modernise its systems. He also played a leading role in establishing the company's US office, as well as undergoing many other programmes for the company throughout the world.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

Ron Guthrie

Professional Qualifications C. Eng. - Chartered Manufacturing Engineer, FIEE - Fellow Institution of Electrical Engineers (Manufacturing Division), FNZIM - Fellow New Zealand Institute of Management, MIOD - Member Institute of Directors (NZ), MNZOQ - Member NZ Organisation for Quality

Professional Experience - Ron has some forty years experience in manufacturing management as a CEO and as a consultant in a number of different industries including, Electrical, Timber and Food Manufacture.

A Current CV will be made available upon request after initial discussions have been completed with the prospective client and ACI Global Contractor.

The ACI Global teams' main aims will be to:

  • Illustrate clearly throughout the organisation the concepts of quality business management, paying special care to the understanding and adoption of the eight quality management principals described in ISO 9001 and 9004;
  • Involve actively all relevant personnel in the implementation of the business management system;
  • Identify and enhance the organisation's strong points and key processes, limiting formal aspects to the minimum required to ensure that the organisation's objectives for its business management system are met;
  • Assist the organisation in achieving a "documented business management system" - and not a "system based only on documents" - where the documents should be developed in order to add value to the whole process;
  • Guide and lead the organisation in identifying and implementing the appropriate processes needed for its specific business management system (considering cultural characteristics and business environment);
  • Evaluate the effectiveness and efficiency of the business management processes and stimulate the organisation to look for opportunities to improve them;
  • Promote continual improvement within the organisation through the adoption of self assessment, management review, systematic use of the Plan-Do-Check-Act cycle and other suitable methods:
  • Train employees of the organisation to continue the maintenance of the business management system after ACI Global have finished their task, and where necessary;
  • Identify and facilitate the integration of the business management system with any other management system such as environmental, occupational health and safety, food safety and hazard at critical control points programs

We understand business systems must return a positive figure on your Balance Sheet

Turn to ACI Global for the Practical no Nonsense Approach to Business Improvement leading to Accelerating Continuous Improvement!

If you would like to join in with the ACI Global philosophy, Quality is Contagious, firstly you will need to complete the ACI Global Recognition of Prior Learning course. For instructions on how to Register your interest please see below.

Please be advised that as a International Certified Training Organisation (ICTO) with RABQSA International Inc we are required to maintain a data base on Recognised Prior Learning (RPL) and Recognised Current Competency (RCC)

Register your Interest

  • Register to enter the e-Learning Center.
  • Verify your email address.
  • Login to the ACI Global Recognition of Prior Learning Course.
  • Upon successful completion of the online interview and verification of the candidates current competency they will be advised of their progress towards acceptance as an ACI Global Tutor, Consultant or contractor.
  • Candidates may need to complete the RABQSA PAAS Master examination as part of this process

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